Last updated: August 13, 2026
This Privacy Policy explains how SPEKAN BBM AMAN collects, uses, stores, and protects information when you use the SPEKAN BBM AMAN mobile application.
SPEKAN BBM AMAN is a mobile application developed and operated by Pemerintah Kota Pekanbaru, and managed by BPKAD KOTA PEKANBARU (Badan Pengelola Keuangan dan Aset Daerah Kota Pekanbaru). Technical support for the application is provided by IT SUPPORT.
For the purposes of this Privacy Policy:
Application: SPEKAN BBM AMAN
Developer: Pemerintah Kota Pekanbaru
Application Operator/Managing Organization: BPKAD KOTA PEKANBARU
Technical Support: IT SUPPORT
Country: Indonesia
By using SPEKAN BBM AMAN, you acknowledge that you have read and understood this Privacy Policy.
Depending on the features you use, SPEKAN BBM AMAN may collect the following information.
The application may collect your phone number when it is required for authentication, identification, communication, or other application functions.
With your permission, SPEKAN BBM AMAN may access your device's location information.
Location information may be used to provide application features that require location data.
You can enable or disable location access at any time through your device settings.
With your permission, SPEKAN BBM AMAN may access your device camera or photos when required by application features.
For example, the application may use camera or photo access to allow users to take or select photographs for submission or documentation purposes.
Access to the camera and photos is only requested when required by the relevant application feature.
You can manage or revoke these permissions through your device settings.
The application or its supporting services may automatically collect limited technical information, such as:
Device type
Operating system and version
Application version
IP address
Device identifiers
Date and time of access
Application usage information
Diagnostic and error information
This information may be used to maintain application security, troubleshoot technical problems, improve application performance, and maintain the reliability of the service.
Information collected through SPEKAN BBM AMAN may be used for the following purposes:
To provide and operate the application's features.
To authenticate and identify users when necessary.
To process information submitted through the application.
To provide location-based features when permission has been granted.
To process photographs or images submitted through the application.
To maintain and improve application performance.
To detect, prevent, and address technical problems or security issues.
To comply with applicable laws and regulations.
To provide support and respond to user inquiries.
SPEKAN BBM AMAN may request access to certain device permissions depending on the features being used.
These permissions may include:
Used when an application feature requires the user's location.
Used when users need to take photographs through the application.
Used when users need to select or upload photographs or other supported media.
Permissions are requested only when necessary for the corresponding application functionality.
Users can manage these permissions through their device settings.
Pemerintah Kota Pekanbaru, BPKAD KOTA PEKANBARU, and IT SUPPORT do not sell users' personal information.
Information may be processed or shared only when necessary to operate the application, provide requested services, maintain application security, comply with legal requirements, or fulfill legitimate administrative purposes.
Information may be accessible to authorized personnel of BPKAD KOTA PEKANBARU and authorized service providers when necessary to operate and maintain the application.
We do not share personal information with third parties for their independent advertising or marketing purposes.
Information collected through SPEKAN BBM AMAN may be stored on secure servers or on the user's device, depending on the functionality involved.
Pemerintah Kota Pekanbaru, through BPKAD KOTA PEKANBARU and its authorized technical support personnel, takes reasonable administrative and technical measures to protect information against unauthorized access, alteration, disclosure, or destruction.
However, no electronic storage or transmission method over the Internet can be guaranteed to be completely secure.
We retain information only for as long as necessary to provide the relevant application functionality, fulfill administrative or legal requirements, resolve disputes, maintain security, or comply with applicable regulations.
When information is no longer required, it may be deleted, anonymized, or securely disposed of in accordance with applicable procedures.
Users may request deletion of personal information associated with their use of SPEKAN BBM AMAN.
To request access, correction, or deletion of personal information, please contact:
Email: sepekan.bbm.aman@gmail.com
Please include sufficient information in your request to allow us to identify the relevant account or information.
Certain information may be retained when retention is required by law, regulation, security requirements, or legitimate administrative purposes.
SPEKAN BBM AMAN is not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information through the application without appropriate authorization, please contact us at:
sepekan.bbm.aman@gmail.com
We will take reasonable steps to review and address the request.
SPEKAN BBM AMAN may use third-party services that assist in operating, maintaining, securing, or improving the application.
Such services may process limited technical or other information as necessary to provide their services.
Third-party services are expected to handle information in accordance with applicable privacy and security requirements.
SPEKAN BBM AMAN may contain links to external websites or services.
We are not responsible for the privacy practices or content of third-party websites. Users are encouraged to review the privacy policies of those websites before providing personal information.
We may update this Privacy Policy from time to time.
When changes are made, the updated Privacy Policy will be published at the same Privacy Policy URL and the Last updated date will be updated accordingly.
We encourage users to periodically review this Privacy Policy.
If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.
Application: SPEKAN BBM AMAN
Developer: Pemerintah Kota Pekanbaru
Managing Organization: BPKAD KOTA PEKANBARU
Country: Indonesia
Email: sepekan.bbm.aman@gmail.com
SPEKAN BBM AMAN
Developed and operated by Pemerintah Kota Pekanbaru
Managed by BPKAD KOTA PEKANBARU
Technical support provided by IT SUPPORT